Your privacy is our priority
We believe in transparency about how we collect, use, and protect your personal information. This policy explains our practices and your rights regarding your data.
Last updated: December 15, 2024
Account Information
When you create an account, we collect your name, email address, and password. This information is necessary to provide you with access to our services.
Content Data
We process the content you create and generate through our platform, including text, images, videos, and audio files. This data is used to provide our AI services and improve our algorithms.
Usage Information
We collect information about how you use our platform, including features accessed, content generated, and performance metrics. This helps us improve our services and user experience.
Technical Information
We automatically collect technical information such as IP address, browser type, device information, and operating system to ensure platform security and functionality.
Service Provision
We use your information to provide, maintain, and improve our AI content generation services, including processing your requests and delivering generated content.
Communication
We may use your contact information to send you important updates about our services, security alerts, and promotional materials (which you can opt out of at any time).
Analytics and Improvement
We analyze usage patterns and feedback to improve our AI models, develop new features, and enhance the overall user experience.
Legal Compliance
We may use your information to comply with legal obligations, resolve disputes, and enforce our terms of service.
Third-Party Services
We may share limited information with trusted third-party service providers who help us operate our platform, such as cloud hosting providers and payment processors.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
No Data Selling
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols. We use TLS 1.3 for data transmission and AES-256 for data storage.
Access Controls
We implement strict access controls and authentication mechanisms to ensure only authorized personnel can access your data.
Regular Audits
We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.
SOC 2 Compliance
Our security practices are SOC 2 Type II certified, ensuring we meet the highest standards for data protection and privacy.
Access and Portability
You have the right to access your personal data and request a copy of your information in a portable format.
Correction and Updates
You can update or correct your personal information at any time through your account settings or by contacting our support team.
Deletion
You have the right to request deletion of your personal data, subject to certain legal and operational requirements.
Opt-Out
You can opt out of promotional communications and certain data processing activities through your account settings.
Global Operations
As a global service, we may transfer your data to countries outside your residence. We ensure appropriate safeguards are in place for international transfers.
GDPR Compliance
For users in the European Union, we comply with GDPR requirements and use Standard Contractual Clauses for data transfers.
Data Localization
Where required by local law, we store and process data within specific geographic regions.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@creozel.com
Address: 123 Innovation Drive, Suite 400, San Francisco, CA 94105
Data Protection Officer: dpo@creozel.com